Powerful Support for Industrial Technologies
Automation systems have become increasingly complex over time. The evolution of technology to include highly sophisticated PCCs, variable speed drives, controllers and power conditioning equipment has vastly improved manufacturing productivity. At the same time, this technology has placed an additional burden on plant engineers to effectively support their facility. The TechConnect program is designed to provide access to a higher level of specialized knowledge on automation equipment to enable you to keep your facility running at peak levels.
The Support You Need When You Need It
As automation systems have become more and more complex, you need a higher level of specialized knowledge for effective support. That is exactly what TechConnect provides.
TechConnect is a powerful, proven support program that gives your site unlimited access to the combined technical expertise of Irby and Rockwell Automation. When you call TechConnect, you’ll speak directly to a highly trained specialist with the product and industry knowledge you need. These specialists are available to provide assistance with configuration, testing, start-up, troubleshooting and hardware/software maintenance. Equally important, TechConnect programs deliver the latest software updates, product documentation, manuals and other resources to keep your operation running smoothly.
To Reduce Downtime and Boost Productivity
TechConnect greatly reduces your downtime by making technical resources and troubleshooting specialists available to you when you need them most. Even companies with extensive troubleshooting capabilities can greatly expedite their mean time to repair (MTTR) with TechConnect. After all, every company has “knowledge gaps,” and TechConnect is the best way to fill them.
In addition to reducing downtime, TechConnect can increase your productivity by freeing up your maintenance personnel and automation equipment. TechConnect support makes an immediate and significant difference on the plant floor, which can translate into a big difference in your company’s bottom line - quarter after quarter, year after year.
Support Levels to Match Your Needs
Not every company needs the same level of support. That’s why there are three service levels of the TechConnect support program, which allows you to choose the level that best fits your internal technical resources and manufacturing processes. For an even higher level of support, you can easily upgrade service levels, add options or change your product coverage without having to purchase a new agreement. Three programs are available:
PriorityConnect offers our highest level of support, including priority-access phone support, software updates on disc and a number of other priority and proactive service enhancements. If you have complex applications, tight production schedules or limited troubleshooting resources, PriorityConnect is the best choice for you.
DirectConnect offers unlimited real-time telephone support, software updates on disc, discounts on field-service agreements and our Technical Reference CD-ROM collection. It is the ideal solution for companies that frequently need to supplement their internal technical resources with real-time phone support.
eConnect provides online support resources, downloadable software updates and our technical reference CD library. If you have non-critical issues or substantial internal-troubleshooting resources, eConnect may be all the support you ever need.
The TechConnect program is designed to help your operation achieve maximum productivity with minimum cost and downtime. Contact your local Irby branch for additional information or visit www.irby.com.