SUMMARY

Responsible for maintaining an ongoing technology program in the specific product areas of drives, meters, motion control, programmable logic controllers, power transmission and/or other high-tech equipment to support sales operations by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.

• Responds to requests from customers and salespersons on matters pertaining to the application and operation of high-technology equipment.
• Assist with the planning and presentation of training programs and other professional growth opportunities for customers and salespersons in the planning, installation and operations of high-tech equipment.
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identifies and uses appropriate company and/or customer pricing systems.
• Establishes or improves relationships with customers to better understand sales territory, schedule and customer needs by phone and customer visits.
• Talks with customers by phone or in person to receive orders for products.
• Calls on regular and prospective customers to solicit orders.
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
• Solicits sale of new or additional products.
• Compiles lists of prospective customers for use as sales leads.
• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
• Assists in customer credit issues as directed.
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Prepares correspondence and reports necessary for business transactions.
• Keeps a careful, accurate and daily record of expenses to be reimbursed and submitted timely
• Formulate, develop and execute account development and sales by account. Submit reports as required.
• Work with Purchasing Dept. to resolve any potential inventory obsolesce problems as directed..
• Sell and promote branch and company-wide promotions.

SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.

QUALIFICATIONS
No special qualifications are needed except as listed.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, blueprints, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
• Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.
• Ability to develop and present specialized instruction concerning the specific high-tech equipment in the assigned area of responsibility.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

EDUCATION and/or EXPERIENCE
Bachelor's degree (B. S.) or equivalent from an accredited four-year college or university; and two to four years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to stand. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT
Typical environments include offices, light industrial, commercial, utility and manufacturing. The noise level in the work environment is usually moderate.