The Support You Need When You Need It

As automation systems have become more and more complex, you need a higher level of specialized knowledge for effective support. That is exactly what TechConnect provides.

TechConnect is a powerful, proven support program that gives your site unlimited access to the combined technical expertise of Irby and Rockwell Automation. When you call TechConnect, you’ll speak directly to a highly trained specialist with the product and industry knowledge you need. These specialists are available to provide assistance with configuration, testing, start-up, troubleshooting and hardware/software maintenance. Equally important, TechConnect programs deliver the latest software updates, product documentation, manuals and other resources to keep your operation running smoothly.

TechConnect greatly reduces your downtime by making technical resources and troubleshooting specialists available to you when you need them most. Even companies with extensive troubleshooting capabilities can greatly expedite their mean time to repair (MTTR) with TechConnect. After all, every company has “knowledge gaps,” and TechConnect is the best way to fill them.

In addition to reducing downtime, TechConnect can increase your productivity by freeing up your maintenance personnel and automation equipment. TechConnect support makes an immediate and significant difference on the plant floor, which can translate into a big difference in your company’s bottom line - quarter after quarter, year after year.

Not every company needs the same level of support. That’s why there are three service levels of the TechConnect support program, which allows you to choose the level that best fits your internal technical resources and manufacturing processes. For an even higher level of support, you can easily upgrade service levels, add options or change your product coverage without having to purchase a new agreement.
Three programs are available:

• PriorityConnect
• DirectConnect
• eConnect