Automation systems have become increasingly complex over time. The evolution
of technology to include highly sophisticated PCCs, variable speed drives,
controllers and power conditioning equipment has vastly improved manufacturing
productivity. At the same time, this technology has placed an additional burden
on plant engineers to effectively support their facility. The TechConnect
program is designed to provide access to a higher level of specialized knowledge
on automation equipment to enable you to keep your facility running at peak
levels.
The Support You Need When You Need It
As automation systems have become more and more complex, you need a higher
level of specialized knowledge for effective support. That is exactly what
TechConnect provides.
TechConnect is a powerful, proven support program that gives your site
unlimited access to the combined technical expertise of Irby and Rockwell
Automation. When you call TechConnect, youll speak directly to a highly trained
specialist with the product and industry knowledge you need. These specialists
are available to provide assistance with configuration, testing, start-up,
troubleshooting and hardware/software maintenance. Equally important,
TechConnect programs deliver the latest software updates, product documentation,
manuals and other resources to keep your operation running smoothly.
To Reduce Downtime and Boost Productivity
TechConnect greatly reduces your downtime by making technical resources and
troubleshooting specialists available to you when you need them most. Even
companies with extensive troubleshooting capabilities can greatly expedite their
mean time to repair (MTTR) with TechConnect. After all, every company has
knowledge gaps, and TechConnect is the best way to fill them.
In addition to reducing downtime, TechConnect can increase your productivity
by freeing up your maintenance personnel and automation equipment. TechConnect
support makes an immediate and significant difference on the plant floor, which
can translate into a big difference in your companys bottom line - quarter
after quarter, year after year.
Support Levels to Match Your Needs
Not every company needs the same level of support. Thats why there are three
service levels of the TechConnect support program, which allows you to choose
the level that best fits your internal technical resources and manufacturing
processes. For an even higher level of support, you can easily upgrade service
levels, add options or change your product coverage without having to purchase a
new agreement.
Three programs are available: