Customers first, always. It’s a slogan Irby has worn throughout its nearly 100 years of business and an attitude our associates take toward every project. More than that, it’s our team’s greatest strength and how we continually generate success for our customers.
Irby’s associates have made submissions to recognize their fellow coworkers for living this customer-first approach. A few of their responses have been gathered below.* As we close out this year, Irby would like to thank our entire team for their devotion to the people and communities we serve.
About Stephen Murphy, Project Management Supervisor: "Stephen led the development of a new forecasting process that significantly improved a broadband project’s transparency and efficiency. This enabled us to predict cabinet completion dates more accurately. As a result, our customer's sales team could better plan their efforts and provide timely updates to end users, and end users received service faster. Stephen’s exceptional work ethic, strategic mindset, and commitment to excellence make him invaluable.” |
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| About Rhea Thorne, Test Lab Technician: “Rhea puts her all into every project, takes care of our customers, and is someone our team can always count on. She recently stepped in to support our clothing department, learning the standard operating procedures and offering suggestions. Her efforts resulted in faster turnaround and fewer shipping and picking errors. Our customers were impressed and very satisfied. In this project and many more, Rhea continues to go above and beyond to help our team and customers.” |
About Corey Large, Regional Construction Manager: “Corey has helped our team develop new tools and methods for measuring and forecasting materials and labor. His ideas and implementations have streamlined our processes, increased accuracy, and enhanced efficiency, all of which result in superior project outcomes and greater customer satisfaction. He continually works to improve solutions and has set new benchmarks for success across our organization." |
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| About Tajuan Harris, Material Handler: “Tajuan has gone above and beyond for our customers during recent disasters. He recently deployed to New Mexico to assist with fire restoration and soon after helped with hurricane restoration. Multiple customer locations have requested Tajuan return to organize their leftover hurricane material because of his exceptional work. Tajuan demonstrates how Irby can be counted on in emergencies, and we’re incredibly proud to have him on the team.” |
About Regina Dephillips, Sr Project Manager: "Gina exceeded expectations in managing a recent large-scale project, coordinating complex deliveries from our local warehouse while keeping vendors accountable for tight deadlines. Lead times were a constant challenge, but Gina’s persistence and proactive communication with vendors ensured timely deliveries. She also took the initiative to create a collaborative process between a vendor and Irby, which greatly minimized material shortages and errors. Her leadership and proactive approach were instrumental to the project's success and led to high customer satisfaction, with the customer praising her process for its effectiveness." |
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Our associates prove daily that caring for customers is Irby’s fundamental commitment. Whether offering support after a natural disaster or creating efficiencies that deliver value, our team continues to prioritize the people we serve.
Irby can offer the same level of exceptional support on your next project. Connect with our team to get started.
*Responses edited for clarity and brevity.